Pulp Kaktus is owned and operated by Decently Exposed Pty Ltd As Trustee for the Taylor Investment Trust, ABN 98 262 392 388
By purchasing via this website you accept the Terms and Conditions noted herein. We reserve the right to modify or update these Terms or Conditions at any time after which you are bound by any changes made.
Online Shipping Policy
We currently use Australia Post for standard deliveries throughout Australia and our larger items are shipped by a courier company. Your order will be despatched within 10-15 working days from receipt of order and cleared payment. Local shipping fees are included in the sale price. We can express deliver interstate and courier to local addresses if required at an extra charge, to do so please contact us on 0411 072 008 or email [email protected] We are currently reviewing shipping options for international deliveries.
You should receive your completed order within 10-15 days if there is any delay in terms of stock or delivery issues we will contact you to discuss. We will notify you of despatch from our warehouse via email. And please contact us if you require express/local courier.
If you have requested at check out that goods can be left if you are not home then it will be processed as a non receipted delivery. For receipted deliveries, a card will be left behind and the goods will be returned to the depot with a contact number to arrange a redelivery. If your item has been shipped via Australia Post and cannot fit in your mailbox then a card will be left in your mailbox for you to collect your order from the nearest post office nominated on the card.
Credit Card via PayPal (Visa & Mastercard Available via PayPal)
Refunds / Returns (if applicable)
We only accept returns or refunds on products that are defective or damaged as our products are custom produced to your specification. If faulty or defective, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 2/145 Melbourne Road Williamstown Victoria Australia 3016.
To return your product, you should mail your product to 2/145 Melbourne Road Williamstown Victoria Australia 3016.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.